Returns & Refund Policy

Effective Date: January 4, 2024

Thank you for shopping with unemauvaiseherbe.com, owned by Cathy LE THANH. We strive to provide you with high-quality products and a seamless shopping experience. Your satisfaction is our priority. Please review our Returns and Refund Policy for details on how we handle returns and refunds.

1. Physical Product Returns:

1.1 Initiation of Returns:

If you’re not entirely satisfied with your physical product purchase, we’re here to help. To initiate a return, please follow these steps:

  1. Contact Us: Send an email to studio@cathylethanh.com within 15 days of receiving your order, providing your order number, reason of return and details of the item you wish to return.
  2. Wait for Approval: We will review your request and respond with approval or additional instructions within two business days.

1.2 Eligibility:

To be eligible for a return, the physical product must be unused, in its original packaging, and in the same condition as received. Please ensure that the product is securely packed to prevent damage during return transit.

1.3 Return Process:

Upon receiving your return request, we will provide you with instructions on where to send the item. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service to ensure your return is received.

1.4 Inspection and Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, the refund will be processed to the original payment method within 14 days.

2. Digital Product Refunds:

Due to the nature of digital products, we do not offer refunds or returns for these items. If you encounter any issues with your digital purchase, please contact us at studio@cathylethanh.com, and we will be happy to assist you.

3. Contact Information:

4. Fair Use Policy:

We reserve the right to refuse returns or refunds if we suspect abuse of our policy, including but not limited to excessive returns, fraud, or violations of our terms of service.

5. Questions:

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us:

Please note that this policy is effective as of January 4, 2024, and Cathy LE THANH reserves the right to modify or amend this policy at any time. Customers are encouraged to review this policy periodically for any changes.

Thank you for shopping at unemauvaiseherbe.com